According to Fenergo, one in three (36%) financial institutions have lost customers due to inefficient or slow onboarding and 81% believe poor data management lengthens onboarding and negatively affects the customer experience. In order for organizations to thrive in this post-pandemic digital age, efficient customer onboarding has to be an overwhelming priority. Leveraging technologies such as AI & ML (for assisted onboarding & analytics), Biometrics (includes face ID, fingerprint, voice recognition, iris scanning), and DLT (Blockchain for KYC) will determine long-term customer loyalty and retention. Early adopters are already writing their success stories and redefining the baseline for customer expectations.
This virtual summit brings together key decision-makers to explore the latest research, tools, and services that are transforming digital onboarding practices & enhancing customer experience.
A vast amount of information is not new to the insurance and finance industry. It is probably one of the reasons why people from these business sectors also love Twitter - the information we can gather here is just never-ending. Twitter also opens more doors to build social networks as we stay in tune with real-time and trending topics.
In a graph initiated by NodeXL, a network of 5,693 Twitter users whose tweets contained #marketing was represented. It was laid out using Harel-Koren Fast Multiscale layout algorithm.
The graph revealed Dr. Robin Kiera (@stratorob) as one of the Top Influencers (Top 10 Vertices, Ranked by Betweenness Centrality). Digitalscouting also landed as one of the top domains in tweets based on the graph.
Way to go, Digitalscouting Team and Dr. Robin Kiera!
To know more about the graph metrics and the full report, click the button below.