Our first out of 3 IBM executives interviews about the 3 pillars of insurance transformation. It is our honor to have Mark McLauglin the Global Insurance Director of IBM.
Dr. Robin Kiera always says in his talks “you need to win the hearts, minds and home screens of your customers”. And yes being their risk partner would be beneficial with our current crisis.
We asked Mark with the latest buzzwords of the industry with “hot” or “not” tagging. And how these topics can be tools to have stronger relationships with your customers that even Giants like Amazon cannot touch.
Curious about which ones are “hot” and “not”? Watch and learn what are these buzzwords and more about Mark’s industry insights.