Customer Perspective Must Change to Transform the Insurance Industry

Dr. Robin Kiera shared his viewpoints in the joint online event of Financial Innovation and Technology Association (FINTR) and Istanbul Fintech Week (IFW) 2020 titled, “Digital Transformation in the Insurance Sector in the Period of Pandemic” with Onur Tekin Turhan, President of FINTR Insurance Technologies Working Group and CEO of as the moderator

The insurance sector has a critical economic and social significance all over the world, and technological developments contribute to significant changes in its asset size. In fact, the insurance asset of Turkey increased by 21.6% compared to the same period of the previous year.

Insurtechs are the reflection of technology and innovation. It is expected to play a critical role in the digital transformation of the industry. According to, $1.2 billion was invested in insurtechs worldwide in 2019.

Technology’s benefits are undeniable but to win the customers, it should be backed up with a customer-responsive and interaction-oriented service, or else, it will be put to waste.

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