“Insurance is more than claims and underwriting” – Sandra John, Head of Claims and Underwriting at LV1871
We need to acknowledge that public perceptions about #insurance are not really favorable for the industry.
Even in Germany where the pay rate percentage for claims is good enough but still customers have to go through rigorous questions and traditional processes.
I had a discussion from a non-insurance friend and said “it is easy to get and pay but really hard to get what you paid for” he added, “How I wish insurance can be as easy as buying things in #Amazon and you will know when you will receive the package”.
“We want to Fight this” as per Sandra, Head of Claims and Underwriting at LV1871 – they want to improve these misconceptions about insurance by creating a customer-centric “portal” that would shorten the process, with full transparency on the current status and make it more breezier for customers to process their claims.
LV1871 believes that if the market will have the impression that their insurance can become a partner in their life and without these tiring process insurance would become a necessity for the common households.