Contributed to the Digital Banking Report by Jim Marous and Thefinancialbrand.com.

The 106-page Digital Banking Report, 2018 Retail Banking Trends and Predictions provides an unprecedented look into the future of retail banking, including the improvement of the customer journey, use of advanced analytics, building an integrated multichannel delivery network, use of open APIs, the partnership between banking and fintech, the expansion of digital payments, regulatory changes, advanced technologies and innovation in banking.