WeChat provides an amazing example of how the power of integrated products and services, combined with a strong messaging and payments platform, could become the model for the banking ecosystem of the future. Read More
I am German, and I am a die-hard soccer fan. Believe me, it’s relevant. In my view, digital transformation in the global insurance industry is about to play out like a season in the Bundesliga, the German soccer league. Read More
The Schade Magazin (Netherland) wrote a short article “Zilveren Kruis op 35 in digitale wereldtop” about my ranking on digital insurance companies.
Superior Access (USA) quoted me in their article: “What agents should know about customer digital experiences.”
Dr. Robin Kiera, who advises and mentors tech companies, argues that Lemonade, mentioned above, has proven this in one of the hardest-to-crack markets in the country: New York’s housing market. By using chatbots to help process customer communication via text message, “Lemonade showed that it’s technically possible to build a radically customer-centric sales and claims […]
In the last 10 years, technology companies have replaced a lot of traditional corporations from the list of the most valuable brands in the world. It’s quite striking that most tech companies have a totally different understanding of the role of their employee. While traditional companies – a lot of roots into the 19th or […]
How often do you have the chance to see one insurtech expert interview another. Well here is a piece that features Matteo Carbone, Insurance Thought Leader and Founder of the IoT Insurance Observatory (formely Connected Insurance Observatory), as interviewee and Robin Keira asking the questions. Read More
Interview “The patience of the customer has reached it’s limits” in LesEchos, the largest financial newspaper in France, translated by Joël Bassani.
Dr. Robin Kiera est l’une des références sur l’insurtech. Il est influenceur, auteur et conférencier. Il donne ici une vision des enjeux autour du futur de l’assurance. Read More
The 106-page Digital Banking Report, 2018 Retail Banking Trends and Predictions provides an unprecedented look into the future of retail banking, including the improvement of the customer journey, use of advanced analytics, building an integrated multichannel delivery network, use of open APIs, the partnership between banking and fintech, the expansion of digital payments, regulatory changes, advanced […]
Dr. Robin Kiera one of the most known insurtech and fintech thought leader and influencers. In his talks as well as behind the scene Robin is known for his clear and concise analysis, roadmaps with hands-on actions and large network that stretches around the world. Read More
Selon cet expert allemand des Fintech, qui a lui-même travaillé dans une compagnie d’assurance, les assurtech voient désormais plus large. Read More