Thursday, June 4, 2020

Superior Access (USA) quoted me in their article: “What agents should know about customer digital experiences.”

Dr. Robin Kiera, who advises and mentors tech companies, argues that Lemonade, mentioned above, has proven this in one of the hardest-to-crack markets in the country: New York’s housing market. By using chatbots to help process customer communication via text message, “Lemonade showed that it’s technically possible to build a radically customer-centric sales and claims process.”

Prakash is a tech freak, passionate about every new gadget and technology that comes his way. Always searching, always curios, he managed to gather an astounding experience that is very useful in his journalistic career.

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